GRRRR....
These people have the gall to call themselves Travel Service.*
Case #1 My passport is allegedly still with DFA, because, fuck it, I was a government scholar and I was blacklisted since the year of my graduation until I complete the terms of service. But hello, they had it since 1st week of April, and it's now June. You can do the math.
Case #2 One of my engineers have consecutive assignments in Malaysia, then in the U.S. I cannot update her employee profile because they need to approve the assignments. If I don't update her profile, then they can't even process her 1st assignment. I've sent the approval request a week ago, and until now, no update! What the hell is the deal?
Case #3 I wanted to make changes to my travel booking and one week after my email, still no friggin' reply!!!
*Travel Service - Their job is to assist the needs of all travellers. That is, if they ever answer your emails or phone calls. Oh yeah, I think they own a stone they can easily swallow to make them conveniently disappear for most of the day.